Our support team sometimes needs administrator access to your website to better assist you.
Here’s how to create an administrator account for our support team on your WordPress website:
1) You should go to the WordPress dashboard > Users > Add New and use the email address [email protected] for both Username and Email fields. Be sure to set the role to Administrator, then select “Show password”, copy the password, and click “Add New User”:
2) For security purposes, use our QuickForget tool and paste your site login URL and password into “The secret is…” field. Select “Save my secret” to get a URL you can then share with us. Please do not send the password to us directly.
3) Last, but not least, delete our user account once your interaction with us is done. This helps keep your website safe by limiting the number of users with admin access.
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